Post Sales Service Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
EL Sales Support Mgr.-Commercial Operat.
Your role and responsibilities
In this role, you will have the opportunity to support the Sales organization and its customers in determining the most technically appropriate and cost-effective solutions and preparing technical descriptions for the applied products and technology. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by providing technical support during technical meetings, product presentations, and negotiations. The work model for the role is: #L-Hybrid This role is contributing to the Electrification Smart Power Products You will be mainly accountable for: • Offering technical advice and providing comment on enquiry specifications for customers/channels/Sales Engineers regarding ABB's products/systems/applications. • Overseeing and leading the analytics and diagnostic studies to determine the most suitable technical solution to meet the customer needs. • Proposing the most suitable technical solutions for complex enquiries. • Preparing and delivering technical presentations and demonstrations on complex product issues, to both internal staff and customers.
Qualifications for the role
- Bachelor's Degree in Electrical, Mechanical or Electromechanical Engineering.
- +3 years of experience in Customer support.
- Portfolio Management, Business Strategy and Market Intelligence.
- Residency or relocation to Monterrey, N.L. Mexico is required.
- Knowledge of ERP (SAP) FICO Model, MS Office and Advanced Excel.
- Type of Experience: Manufacturing / Cost Accounting / Finance.
- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Advanced level of English
Benefits
- Life insurance
- Paid Parental leave (gender neutral)
- Retirement plan
- Accident insurance
- Wellbeing program
- Dental Insurance
- Flex days
- Employee Assistance Program (PAE)
- Development platforms: Spark, Harvard Manager Mentor and English Learning EF
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory