Customer Support Coordinator

At PeerView Institute for Medical Education (PeerView), we are driven by a vision: to enhance healthcare education by delivering seamless and engaging regional meetings that empower healthcare professionals to improve clinical performance and patient outcomes. We believe expert communication, detailed coordination, and outstanding customer service are key to making that vision a reality.

What You'll Do:

• Serve as the main point of contact for hospitals, healthcare hosts, and faculty — ensuring an outstanding service experience from start to finish.
• Coordinate all logistics for live and virtual meetings, including venue setup, audiovisual needs, webinar platform management (Zoom or other), registration, and compliance tracking.
• Act as a live moderator for virtual events — introducing speakers, managing Q&A, pushing out polling questions, and ensuring a smooth experience for all attendees.
• Build strong, trust-based relationships with meeting hosts and faculty through clear, timely, and professional communication.
• Collaborate with internal teams (editorial, production, faculty relations) to align all aspects of event preparation and execution.
• Manage project timelines and details using internal systems (QuickBase) and maintain accuracy across all deliverables.
• Support hosts and speakers by facilitating training sessions for webinars and providing technical assistance when needed.
• Handle payments and compliance documentation following the Open Payments (Sunshine Act) regulations.
• Track project budgets and travel expenses, identifying and flagging areas of concern proactively.

Who You Are:

• A customer service champion who believes building strong relationships is key to success.
• An outstanding communicator (verbal and written) with a friendly, outgoing, and professional style.
• Highly organized with the ability to manage multiple projects and deadlines without missing a detail.
• A natural collaborator who enjoys working across teams to deliver results.
• Adaptable and resourceful, able to prioritize and shift gears when new challenges arise.
• Tech-savvy — comfortable using Microsoft Office, Google Workspace, Zoom, and project management platforms (experience with QuickBase is a plus).
• Experienced in managing logistics for meetings, events, or educational programs is highly desirable.
• Thrives in a remote work environment that is fast-paced, dynamic, and mission-driven.

Qualifications:

• 2+ years of experience in customer service, event coordination, education management, or a related field.
• Strong multitasking and time management skills.
• Bachelor's degree preferred but not required; relevant experience considered.