About the company

Finanvibe SA de CV is a leading company in the financial sector, specializing in providing services to its clients. Our company stands out for its commitment to excellence and innovation, offering a collaborative work environment and opportunities for professional development for all its employees.

Skills:

• Language: Native Spanish, fluent in English (able to communicate with international teams).
• Office Software: Proficient in Office.
• Data Analysis: Ability to analyze customer service data and optimize processes to improve operational efficiency.
• Communication Skills: Excellent communication and negotiation skills with customers, able to efficiently handle customer issues.
• Adaptability: Ability to respond quickly and provide solutions in high-pressure or emergency situations.

Job Requirements:

Educational Background:

• Bachelor's degree or higher in Marketing, Business Administration, Management, Telecommunications, Finance, or related fields is preferred.

Work Experience:

• Over 3 years of customer service management experience, preferably in Fintech, e-commerce, call centers, or related industries.
• Experience in team management, with the ability to motivate and improve team performance.
• Experience in handling customer complaints and maintaining customer relationships.

Responsibilities:

• Assist in developing customer service standards and processes, responsible for coaching and performance evaluation of customer service staff.
• Arrange shifts for customer service personnel reasonably, provide timely replacements when staffing is tight, ensuring the customer service operations run smoothly.
• Organize and collect customer data, optimizing service direction based on user feedback.
• Support the optimization of customer service systems, improving customer satisfaction.
• Properly handle customer complaints, compile complaint reports, and forward them to the corresponding departments for collaborative problem resolution.
• Coordinate with the marketing activities according to the requirements of the operations department.

Personal Qualities:

• Strong sense of responsibility, customer-centric, able to patiently handle customer issues.
• Leadership skills, capable of managing and motivating teams to improve work efficiency.
• Strong execution skills, able to drive customer service process improvements and enhance customer satisfaction.
• High stress resistance, able to work in a fast-paced environment and remain calm.