Role

French Service Desk – Agent

Required Technical Skill Set

Citrix, O365, Active Directory, Windows

Desired Communication Range

High Intermediate -Versant C2

Desired Competencies (Technical/Behavioural Competency)

Must-Have

·Requires exceptional verbal and written communication skills in French and English as well as strong Technical Support service and interpersonal skills

·Should have worked in Technical Support handling calls in the previous experience, Willingness to work in any shifts including night shifts

·Accountable to answer customer requests and assisting customer either by email/chat or over the phone

·Should be flexible for voice support

·Ability to understand customer issue and route to appropriate team and understand the incident management process

·Must be a strong cross-team collaborator

·Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

·Basic knowledge about Operating System, O365 Products, Citrix and performance issues

·Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

·Ability to clear Versant score C2