Job Description

As an Account Support Specialist, you will drive the customer's relationship that the sales team has already established. The customer will rely on your expertise to ensure a successful experience with the Streamline Vacation Rental Software. You will be the lifeline to clients by providing support, analysis, troubleshooting, training, documentation, and anything they need.

We are looking for a highly motivated, polished, well organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.

Functions and Responsibilities

• Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.
• Provide technical expertise and ongoing training to our software users.
• Support customers by providing impeccable service phone and/or email.
• Build and maintain relationships with customers by providing exceptional customer service, applying strong problem-solving and technical IT support.
• Troubleshoot, investigate and resolve software issues and concerns that assigned customers report.
• QA testing for possible bugs.
• Collaborate with sales, IT development, and upper management to become familiar with new customers, product enhancements, and procedures.
• Handle day-to-day operations and follow-ups for a specific group of assigned clients.
• Review and analyze data regularly to ensure all services are set up and utilized correctly.
• Proven ability to multitask, work under pressure and build ongoing relationships with customers.

Qualifications

Minimum Qualifications

• 2 + years of experience in software and/or IT industry.
• Experience in the Property Management Industry helpful
• Customer service experience
• Excellent time management and organizational skills
• Quick learner, detail oriented, and collaborative friendly team player
• Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm
• Happy, friendly and approachable individual

Education Requirements

• Bachelor's degree or comparable experience

Location

• Guadalajara, Mexico

Please upload your resume in english