We are looking for a detail-oriented and proactive Preboarding Services Specialist to join our dynamic team! In this role, you will help ensure a smooth transition for new hires, support preboarding processes, and deliver exceptional service to both internal and external stakeholders.

*Key Responsibilities:

• -Provide comprehensive preboarding support in a fast-paced environment for various client groups within the company.
• -Manage day-to-day preboarding service tickets, processes, transactions, escalations, and program/event support, including offer letters, employment agreements, background checks, drug screenings, and other preboarding documentation.
• -Ensure a positive customer experience for functional stakeholders, external candidates, employees, HR Managers, and people managers.
• -Collaborate with different functions across the business to meet their needs and execute effectively.
• -Communicate consistently with People Leaders to ensure new hires feel welcomed and supported.
• -Prioritize and multitask in a high-demand environment while maintaining a high level of confidentiality.
• -Apply Lean principles to improve processes and contribute to continuous improvement initiatives.

*Qualifications:

• -Bachelor's degree or high school diploma/GED with at least 1 year of HR experience.
• -Proficient in English and French (both written and spoken).
• -Strong communication skills, both oral and written.
• -Experience in background check review and customer service delivery.
• -Familiarity with HRIS systems, Workday preferred.
• -Ability to think critically, solve problems creatively, and make decisions independently.