Job Description

The location: Condominio Industrial Santa Cruz, Santa Cruz de las Flores, Tlajomulco de Zúñiga, Jalisco

The Company: A Global Leader with a Start-Up Culture

As the world leader in the fast-paced machine vision industry, Cognex is changing how companies bring their products to market. Cognex brings automation to all industries - across the world - to improve how companies bring their products to market. From electric vehicles to medical supplies to smartphones, manufacturers across the globe depend on Cognex to ensure their products are safe and defect-free. With over $800 million of cash in the bank and no debt, we are a financially strong company with a fast-paced, creative, and quirky culture. We proudly call ourselves "Cognoids" and while we work hard, we know how to play, too. We embody the company motto of "Work Hard, Play Hard, Move Fast" from ultimate frisbee tournaments to skydiving team outings to Halloween costume contests. Cognex rewards Cognoids who are willing to take risks, innovate, and push to find new and better ways to advance machine vision.

The role:

The Sales Productivity Specialist acts as the liaison between the Customer, Sales team, and Order Management team to ensure an efficient internal process and excellent overall customer experience. This position plays an important role in improving sales productivity by ensuring a streamlined ordering process.

Essential Functions:

• Responsible for daily operation of creation & maintenance of customers in SAP
• Maintain standard procedures for managing customer master, ensuring that processes are aligned to these standards
• Complete supplier forms submitted by new customers
• Manage account data integrity between SAP and the Customer Relationship Management system and other platforms as required
• Manage customer and partner price agreements & promotional codes in Salesforce
• Troubleshoot potential issues with Customer Master data and advise on potential solutions
• Work cross functionally to resolve Custer Master data issues

Knowledge, Skills, and Abilities:

• Customer First mentality
• Team player with the ability to work cross-functionally
• Strong English communication and interpersonal skills
• Ability to work under pressure in a fast-paced, dynamic environment
• Ability to prioritize and proactively drive issues to resolution in a timely manner
• Ability to work independently and take initiative
• Strong organizational skills and attention to detail - accuracy is critical
• Process improvement focus
• Working knowledge of Microsoft Office suite, specifically Excel
• Working knowledge of Customer Master or related master data function.

Minimum education and work experience required:

• Bachelor's degree strongly preferred, or an otherwise equivalent level of experience
• 2+ years of work experience in customer master data-related role
• Experience supporting a sales organization preferred

Additional Job Description