At least 1 - 2 years' experience in customer service areas (Front Office, Sales, …), preferably in a hotel of similar size and complexity or related luxury industries.
QUALIFICATIONS:
Degree or diploma in Hospitality Management, Tourism or relevant field.
Fluency in local language and a high level of English is required. A third language is highly valuable.
Highly valuable knowledge of protocol.
Good knowledge of the local market in terms of gastronomy, touristic places, culture, etc.
KEY ACCOUNTABILITIES:
Give the guest a personalized service, when possible, according to their preferences, needs, life styles and forms of working and interacting.
Work in close collaboration with different departments to ensure a high quality experience, creating an excellent service attitude.
Be visible and available for the guests at all times and help resolve their doubts, maintaining a direct and frequent contact with them during the most important moments of their stay.
Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences and offering them in a proactive way.
Have a thorough knowledge of the services offered in the hotel and in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.), booking and managing requests.
Assist and support the Guest Relations Manager in the commercial activity (preparation of events, organize “site inspections”, communication of relevant information, etc.).
Analyze customer feedback and online reviews and suggest ways to improve ratings.
Make sure the standards and hotel´s VIP policy is well implemented.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.