ABOUT US
We are a results-oriented management consulting firm serving clients involved in the healthcare, customer service and transportation industry, providing services such as scheduling, accounts receivable, recruiting, HR, and logistics. Our small, experienced teams create value for clients through growth strategy, operation improvement, financial restructuring, and acquisition integration. We've been working side by side with clients, fostering long-term relationships, and delivering tangible, sustainable results.
JOB DESCRIPTION
As a Healthcare customer care representative you will provide assistance with scheduling, follow ups & patient inquiries; handling inbound and outbound calls for hospitals, medical offices, clinics, insurance companies, attorneys or law firms in the US.
You'll also coordinate patient's appointments with other providers and procedures in our center. Constantly monitor patients to make sure they are receiving the treatment they need.
RESPONSIBILITIES
- Coordinate their appointments with other providers and follow ups or procedures in our center.
- Tracking and documenting client medical information.
- Follow up on patients and schedule appointments if needed.
- Data entry in patient portals.
- Answering telephone and email inquiries in a timely manner.
- Scheduling surgical procedures.
- Patient intake paperwork.
- Sending and receiving correspondence for referrals.
- Providing interpretation between patients and medical staff.
REQUIREMENTS
- Fluency in English and Spanish with excellent verbal and written communication skills
- Bachelor's degree from an accredited university or college in related field (preferred)
- Prior experience of customer service (ideal healthcare).
SKILLS
- Must be detail-oriented.
- Tolerance to work under pressure.
- High execution capability.
- Responsible.
- Strong communication skills.
- Adaptability
- Effective Listening
WE OFFER
- Competitive pay and benefits (based in abilities and experience)
- By law benefits
- Breakfast and lunch service included
- Excellent work environment
- Flexible time-off