Onsite Support Engineer
Location: Matamoros, Tamaulipas, Mexico
Salary: 2000 pesos MXN per day
Start Date: October 1, 2024
Excis Compliance Ltd. is looking for a talented Onsite Support Engineer (Deskside Technician) to join our team in Matamoros, Mexico. If you're passionate about technology and enjoy hands-on work with a focus on customer satisfaction, this opportunity is for you!
What You'll Do:
Provide expert deskside support for PCs, laptops, and hardware components.
Troubleshoot hardware/software issues, perform data backups, and restore systems.
Support PC configuration, operating system installation, patching, and upgrades.
Address vulnerability mitigation and ensure security standards are maintained.
Collaborate with multiple vendors to resolve issues and deliver technical solutions.
Deliver exceptional customer service to end users and provide executive-level support.
Be ready to travel (~45 miles) for critical support and perform equipment setup that may require climbing ladders (up to 6 feet).
Requirements
What We're Looking For:
2+ years of experience in deskside support or a similar IT role.
Strong knowledge of computer hardware, SCCM/Intune, and troubleshooting techniques.
Familiarity with PC imaging, vulnerability remediation, and hands-on hardware troubleshooting.
Excellent communication and relationship-building skills.
Ability to work independently and provide off-hours support when required.
Benefits
Why Join Us?
Become part of a global leader in IT support services.
Collaborate with diverse teams and expand your technical expertise.
Opportunity to work on critical systems and provide direct support to executives.
Enjoy a competitive daily rate of 2000 pesos MXN.
Apply now to be part of a dynamic team, where your skills and dedication will make a significant impact!
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