Tata Consultancy Service “Guadalajara"
WE ARE LOOKING FOR YOUR TALENT!!
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model.
We are hiring "Service Desk"
What you need?
- Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- Respond to email messages for customers seeking help.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
- Install, modify, and repair computer hardware and software.
- Determining the best solution based on the issue and details provided by customers.
• 2-3 years of experience as a Help Desk Technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products.
• Strong problem-solving abilities with Ability to diagnose and resolve basic technical issues.
• Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences
We offer:
-Above Market Base Salary ??
-Law Benefits ?
-Private Medical Insurance ??
-Dental, Vision, and Life Insurance ??
-Food Vouchers ??
-10 days of Vacations since you start, and PTO ??
-30 days December Bonus ??