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Hace 1 día
NOC Engineer
$41,700 Mensual
Single Digits en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Administración de proyectos
Educación mínima requerida: Universitario titulado
Beneficios
- Prestaciones de ley
Descripción
Job Purpose/ Summary:
Assists customers who are experiencing procedural or operating difficulties.
Job Duties/ Responsibilities:
· Work with customers via phone and/or email to troubleshoot problems, answer questions, teach/instruct regarding problem resolution, and otherwise resolve their issues.
· Provide first level of contact and create a ticket for each call.
o Update tickets with appropriate troubleshooting steps completed.
o Close tickets with resolution entered upon completion of the job.
o Follow appropriate escalation procedures.
· Determine the most effective manner to resolve customer's technical issue. Engage in research and in-depth troubleshooting to resolve technical issues. Consult with a specialist as needed.
· Identify alarms, raise requests, and perform basic diagnostics of the problem, and dispatch as required to the appropriate Carriers or field service technician.
· Resolve escalated Help Desk or Monitoring tickets in a timely manner.
· Accept, track, and log all activity for incidents and resolutions in ticketing system in accordance with defined Service Level Agreements (SLA's).
· Identify and escalate situations requiring urgent attention.
· Make correct configurations on firewalls, switches, and gateways.
· Participate in training to increase knowledge and be able to assist with more complex issues.
· Grow knowledge of Network Operations Center (NOC) procedures and services.
· All other assigned duties and responsibilities not otherwise listed above.
Job Requirements and Qualifications
Education:
· Bachelor's degree in Computer Science, Engineering, or related major or equivalent combination of education, training, and experience.
Experience:
· Previous experience in a NOC or related position a plus.
Licenses, Certifications, and Screenings:
· Upon hire, must pass background screen to include employment history, college education, and license/certification verifications, and criminal check.
· CCNA 2 certificate required.
Knowledge:
· Knowledge of wireless network deployments.
· Working skills with switching technologies/concepts (i.e. Spanning-tree, VLAN, 802.1q, SPAN, VACL and EtherChannel).
· Understanding and experience with BGP, OSPF and VRRP.
· Experience with basic routers / firewalls and NAT (Network Address Translation).
Personal Attributes:
· Excellent verbal, written, and interpersonal communication skills, including the ability to communicate tactfully and diplomatically with customers; must be able to clearly communicate in English.
· Attention to detail.
· Ability to work under pressure in a fast-paced environment and maintain professionalism.
· Ability to work independently and in a team setting.
· Ability to multi-task assignments and follow process flow are required.
· Strong customer service orientation.
· Willingness to complete training modules.
· Proven track record of punctuality and consistent attendance.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20306412