Job Description

Are you excited about helping engineers and scientists solve tomorrow's grand challenges? Do you live for that "aha!" moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps? Do you want to build a career in the Support department? If so, join our team and help NI's customers achieve long-term success!

Technical Support Engineer Interns partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Interns respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

Key Responsibilities

• Resolve customers' single incidents during installation, implementation, and/or maintenance of NI products.
• Guide customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
• Escalate technical issues while maintaining ownership of customer interaction.
• Route out of scope technical issues to the appropriate support group.
• Handle inbound customer service requests (Phone & Email) for technical support from customers based in the US or other countries within the Americas region.
• Create and manage customer data records within our applications to ensure proper data integrity.

Qualifications

Basic

• Education - Pursuing an Engineering degree with preferred majors in Electrical, Electronic, Mechanical or Mechatronics (close to graduation: 10months-1 year).
• Language - Intermediate or advanced English level, oral and written. (B2+ or above).
• Availability - Able to work half time.

Preferred

• Customer Service - previous experience in customer service or technical support
• Language - Intermediate or advanced Portuguese level, oral and written. (B2+ or above)
• Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. (LabVIEW experience is preferred)
• Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow's grand challenges.
• Collaborative - Team oriented with the ability to effectively collaborate with peers.

About Us

Why NI?

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.

The people: We're looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.

The ideas: What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology: With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We've long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we're here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years? If so, let's get started, and let's Engineer Ambitiously together.

We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level. We know that different roles have different requirements, so we're embracing a full range of options.