Senior Recruitment Manager – Experience in Bilingual Call Center Companies

Location: Mexico City

Job Type: Full-time

RCI

We are a growing company seeking a Senior Talent Acquisition Manager specializing in recruitment for a bilingual call center. If you have extensive experience in talent management, hiring strategies, data analysis, and recruitment process optimization, this is your opportunity!

Responsibilities:

Talent Acquisition:

• Develop and implement effective hiring strategies to attract and recruit qualified candidates for the bilingual call center.
• Work closely with hiring managers to understand their needs and create tailored recruitment plans.
• Utilize various sourcing channels such as job boards, social media, professional networks, and internal referrals to identify candidates.
• Implement and manage digital recruitment strategies to reach a broader audience.
• Develop and enhance employer branding and improve candidate engagement throughout the recruitment process.
• Analyze and implement recruitment software and profiling tools (e.g., leadership, strengths, emotional intelligence assessments, etc.).
• Conduct strategic pre- and post-hiring analysis based on data and business intelligence.
• Perform market benchmarking related to benefits, salaries, communication, and process awareness.
• Conduct interviews that assess not only skills and experience but also values and cultural fit.
• Participate in recruitment events such as job fairs or open houses to attract a diverse talent pool.
• Manage the offer process, negotiate compensation packages, and coordinate background checks and pre-employment assessments.
• Implement and monitor an applicant tracking system, controlling early turnover and ensuring recruitment quality.
• Establish and maintain relationships with recruitment agencies and external vendors to strengthen recruitment processes.
• Stay up-to-date with industry trends and best practices in hiring and apply innovative strategies.
• Oversee internal processes and budgets related to recruitment.

Facilities Management:

• Supervise and control administrative and operational processes for the Mexico City office (maintenance, security, cleaning, utilities, parking, etc.).
• Oversee vehicle fleet management, including maintenance, taxes, inspections, and incidents.
• Coordinate internal health and wellness programs, including health campaigns and preventive care through an in-house doctor.
• Supervise emergency brigade programs to ensure office and employee safety.

Requirements:

• Minimum of 5 years of experience in talent management and recruitment within bilingual call center environments (Spanish-English).
• Advanced English proficiency
• Advanced Excel skills
• Solid experience implementing digital recruitment strategies and employer branding.
• Advanced knowledge of recruitment tools, software, and profiling assessments.
• Advanced experience with WORKDAY.
• Ability to develop strategic data analysis on turnover, hiring, and performance.
• Strong negotiation skills, benefits analysis, and recruitment budget management.
• Experience in facilities management and supervision of administrative and operational services.
• Proficiency in talent management tools, applicant tracking systems, and recruitment metrics.
• Proactive attitude, leadership skills, and team collaboration.

We Offer:

• Competitive salary
• Opportunities for professional growth and career development
• Additional benefits beyond those required by law
• Excellent work environment and company culture

If you meet the requirements and are ready for a new professional challenge, we look forward to receiving your application!

Job Type: Full-time

Salary: $80,000.00 – $100,000.00 MXN per month

Benefits:

• Salary increases
• Company car
• Gym discounts
• Special deals and discounts
• Company parking
• Major medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Company phone
• Work from home
• Grocery vouchers

Work Schedule:

• Monday to Friday
• 8-hour shifts

Language:

• English (Required)