The Transition Tower Lead is the subject matter expert who is responsible for project management activities required to transition a small, medium or large size deal for Digital Workplace Services: Service Desk, Field Services or End Point Management.

This position requires excellent English skills & the ability to do effective presentations with clients.

Responsibilities include (but are not limited to):

· Prepares PowerPoint presentations and delivers during Project Planning and Project Initiation Workshops to the customer and other towers.

· Revises project plans, completes activities, and manages the continuous follow up to meet scheduled milestones.

· Gathers and documents discover information from customer using presentations, interviews, and conference calls.

· Analyzes discovery information and develops gap analysis and pareto charts to identify/track/close risks, issue, and assumptions.

· Reviews SLAs and contracted obligations from the contract and cost model to identify gaps.

· Creates Visio diagrams of the tower/business unit process flows.

· Writes hand-off documents which may include: Standard Operating procedures, Service Matrix, and Operations Manuals.

· Documents and conducts User Acceptance testing prior to AOS.

· Works closely with Service Management and prepares ITSM workbook for tower.

· Conducts weekly meetings with business unit and transition stakeholders and support partners.

· Recommends and drives the analysis and solutions of problems.

· Monitors and controls work to ensure that the project remains on track and in control.

· Interfaces and communicate with project team and management.

· Communicates with the Transition team and customer contacts on project status and RAID updates.

· Escalates unresolved RAID items to senior and executive leadership

Benefits:

· Competitive salary (negotiable)

· Grocery Tickets - 12% of base salary

· 30 days of Christmas bonus

· Medical & life insurance

· Opportunity to grow in the company