Technical Skills Required:

• Receive, log, and manage support requests via ticketing system and email
• Escalate unresolved issues to the next level of support
• Adapt quickly to new technologies as they are implemented
• Manage user accounts in Active Directory, Exchange, and Microsoft 365
• Apply Sarbanes-Oxley (SOX) compliance controls in account environments
• Strong technical troubleshooting skills
• Solid understanding of IT services, processes, and operational models
• Experience in enterprise-level IT environments
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