• Sales Support CoordinatorJob Description Summary
• Job Description Summary
• This role supports the prospect to cash process for sales unit. This may include working in Salesforce systems and will also support following up on pending orders, helping work through difficult questions related to contracts, or a customer installed position, and helping follow up on billing questions, all working closely with the internal stakeholders. This role will report into the Sales Manager for the Sales team they support.

Job Description

- Serves as a primary resource for sales and account management teams to understand content/product offerings, business policies, commissions, order processing, credits, promotions, incentives and procedures and assists in problem solving all issues.

- Develop customers' relationships to address minor issues quickly, to develop greater familiarity with accounts

- Support selling administrative activities such as marketing materials distribution and arranging client meetings

- Support obtaining signed contracts, order forms from customers and trials management

- Support customers with complaints about administrative issues, working closely with internal stakeholders to resolve - Compile sales reports to be used in sales meetings - First line support for process and system queries, monitor on an ongoing basis and implement solutions for recurring issues that arise.

- Gather account history and market data as requested