Job Description

Business Analyst

Are you passionate about the chance to bring your experience to a world-class company that is market- leading for both content and technology? If yes, we are looking for you.

Join our team! The Business Architecture team is looking to add a Business Analyst within our Enterprise process group to support our Enterprise Process Taxonomy development and application. As a part of the enterprise process design team the business analyst will be expected to analyze organizational processes, assess business needs, and map out future processes for implementation.

About the Role

In this opportunity as Business Process Analyst, you will be responsible for:

• Participate in various internal engagements to analyzing complex data and processes to identify areas for improvement across the organization.

• Documenting processes, requirements, and other relevant information of the as-is state and leading gap analysis to enable future state planning.

• Apply E2E business process design: apply end-to-end Service Design thinking and methodology to create quality and seamless customer experiences.

• Using BusinessOptix to map processes and align L3-4 processes with the Enterprise process taxonomy.

Become a subject matter expert on BusinessOptix and support other teams with its use.

• Utilize basic project management skills to lead a component of the program, coordinate and implement changes effectively.

• Be a change agent. Continuously evaluate, enhance, and update processes to ensure accuracy and efficiency. Capacity to assess situations objectively and make informed, strategic decisions.

• Partner across our team and across the organization, including with technical teams for engagements that support planning of future state people, process and technology.

• Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate manager / stakeholders.

About You

You're a fit for the role if your background includes:

• Fluency in English Is Required
• 4+ years' experience mapping complex, cross-functional processes
• Bachelor's degree in business management, related field, or equivalent experience is required Strong verbal and written communication to convey findings and recommendations to diverse stakeholders.
• Capability to identify and solve business problems through innovative and practical solutions.
• Understanding of relevant tools and technologies used in process analysis and improvement.
• Ability to work effectively with cross-functional teams and stakeholders.
• Thoroughness in examining processes and data to ensure accuracy.
• Flexible and adaptable; able to work in ambiguous situations where the organization is in continuous change
• Must be a self-starter who is able to get up to speed quickly and work well both independently and as part of a global team.