Customer Support Agent

Where precision, service, and global operations meet.

Our client is a global company working with complex supply chains and high-level business clients. In this role, you'll do more than just answer questions—you'll be a key part of ensuring every order, inquiry, and process runs smoothly from start to finish.

?? What you'll do:

• Support B2B clients via email and digital platforms, solving requests completely and clearly.
• Work closely with Sales, Technical Support, Supply Chain, and Warehouse teams to ensure smooth order fulfillment.
• Manage key details like pricing, stock availability, shipping, and order tracking, using tools like JD Edwards, Salesforce, or Oracle Cloud.
• Help improve internal processes by documenting issues and sharing suggestions.
• Be part of a team that values collaboration, clarity, and continuous improvement.

? Who we're looking for:

• 1+ year of customer service experience, ideally in B2B or industrial environments.
• Advanced English – written and spoken (daily use with global teams).
• Comfortable working remotely and independently, with strong prioritization skills.
• Familiar with tools like Outlook, Excel, JD Edwards, Salesforce, or similar CRMs.
• Organized, detail-oriented, and focused on delivering great service every time.

?? Why this role stands out:

This isn't a call center job.

You'll be part of a strategic support team working with international clients and critical business data.

You'll:

• Handle inquiries that impact real-time operations
• Coordinate across departments to ensure accurate order fulfillment
• Have visibility into the tools and processes that keep global supply chains moving
• Help create a seamless, reliable customer experience in every interaction

If you enjoy solving problems, working across teams, and delivering excellent service in a global context—this role is for you.