We are seeking experienced Biovia Support Engineers to join our team in Guadalajara. The ideal candidates will play a crucial role in ensuring the optimal performance and stability of Biovia One Lab and other lab-based applications, while providing high-level support and contributing to continuous improvement initiatives.
Client Details
Global, science-led, patient-focused pharmaceutical company
Description
- Ensure optimum performance and stability of Biovia One Lab and other lab-based applications
- Provide 2nd/3rd line support for technical queries, bug fixes, and small enhancements related to applications and platforms
- Comply with ITIL standards and change control procedures in all support activities
- Take ownership of issues from delivery through resolution or escalation, as appropriate
- Develop and maintain specialist knowledge in relevant systems
- Work on application upgrades, including major versions and hot fixes
- Perform parser migrations as required
- Troubleshoot pipeline integrations to ensure smooth data flow
- Execute manual backup/restoration and disaster recovery procedures
- Liaise with multiple stakeholders including users, infrastructure/middleware teams, and 3rd party software vendors
- Collaborate on issue resolution and potential process improvements
- Provide end-to-end support for applications, ensuring user satisfaction
- Document and share specialist knowledge with global teams as required
- Train, guide, and mentor new hires in the team
- Contribute to the development of best practices and standard operating procedures
Profile
- Minimum 4 years of experience in IT support, preferably in a pharmaceutical or laboratory environment
- Strong knowledge of laboratories applications
- Proficiency in ITIL standards and change control procedures
- Experience with application upgrades, bug fixes, and enhancements
- Familiarity with parser migrations and pipeline integrations
- Strong troubleshooting and problem-solving skills
- Experience in backup, restoration, and disaster recovery procedures
- Excellent communication skills, both written and verbal, in English and Spanish
- Ability to work in a global, cross-functional team environment
- Knowledge of DevOps principles and Agile methodologies
Job Offer
$50,000 - $60,000 Gross Salary + benefits above the law