Job Description

Job Summary

• Provides telephone and email support of all facets of the claim life cycle in a contact center environment for Nissan Security+Plus, Infiniti Elite, Mitsubishi Diamond Care and QualityGuard+Plus vehicle service contracts.
• Adjudicate claims; Verify contract coverage and eligibility to NESNA policies, ascertain parts and labor charges, provide preapprovals, facilitate third-party and TechCam inspections, secure vendor parts, and ensure optimal part warranty coverage throughout policy.
• Perform appropriate research with available tools to adjudicate claims, provide assistance to service contract policy holders & repair facilities, and approve claims according to NESNA policy & procedure.
• Leverage mechanical acumen & resources to provide proper labor and parts repair approvals.
• Conduct transactions according to NESNA policies & procedures to ensure proper use of Company funds.

B. Job Responsibilities

• Ensure repair claims are completed in a timely manner; Facilitate third party obligations to completion; Follow-up to achieve commitments.
• Document all claims and communications in appropriate systems.
• Achieve claims management & quality KPIs as assigned.
• Promote positive work environment within a large team.
• Perform other duties as necessary.

1. Job Knowledge and Skills:

• Demonstrated mechanical acumen (i.e. Automotive Service Excellence Certification)
• Strong interpersonal, decision-making, negotiation, and conflict resolution skills
• Working knowledge of Microsoft Office Suite and other PC applications.
• Typing skills: 35 wpm
• Advanced oral and written English required

2. Years of Experience:

• Minimum 2 years automotive technical experience; experience at a dealership or manufacturer preferred.

3. Education

• Technical career, TSU or equivalency.
• bachelor s degree in a related discipline is desirable.

4. Travel Required?

• If need

Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.