General objective:

Ensure customer satisfaction through the timely management of their requirements, optimize the company's internal operations, as well as maintain long-term relationships with the customer under Rosenberger's culture and values ??guidelines.

Responsabilities:

• Maintain direct contact with the customer to meet the requirements and specifications of the logistics, organize the information and expose those involved.
• Check the customer's demand against the capacity of the line to determine possible risks in compliance with the delivery plan.
• Manage supply of materials and supplies
• Work together with the planners, traffic and import logistics, finance, to quote the logistics chain of a new product.
• Follow the imports of raw material, from the supplier to the plant.
• Quote and negotiate better rates with national and international transportation providers.
• Schedule and follow up shipment to customers
• Create new customers
• Direct contact with customers regarding logistic topics for preproduction parts

General skills:

• Effective communication.
• Analytical skills.
• Problem solving.
• Commitment to customer service excellence.
• Interpersonal skills to collaborate with team members.
• SAP – aplicables proceses
• ISO/IATF – aplicables proceses.
• EDI / Customer's Portals.
• Basic principles of environmental and legal compliance.
• Advance English

Job experience:

• Customer service experience, 3 years
• Experience in automotive industry, 3 years
• SAP – MRP systems, 3 years