The role of the PC&L customer service manager within a plant is to issue and control the export process and communicate with the customer to validate ratings.

The main objectives of this profile are:

• To control the pieces shipped and the validity dates of the shipments.
• Analyze, understand and anticipate customer needs, ensuring that these are reflected in production activities.
• Schedule inland export freight and track inland export shipments
• Send export documents to customers Inter companies
• Send documents and letters of instruction to customs brokers
• Send export documents to carriers
• Review documents received from the customs broker (export operations)
• Generate messaging guides and necessary documentation
• Coordinate domestic and export customer routes
• Coordinate with carriers the deliveries of export boxes
• Service to Export and Domestic customers.
• Track Customer Ratings
• Follow-up on the performance of client qualifications for quality, deliveries and projects; as well as maintenance of information in the applicable applications.
• Upload MPMs to the Faurecia Portal.

Minimum candidate requirements:

• Bachelor's Degree
• 2 to 3 years of experience
• Automotive customer service experience
• Customer portals management: Volvo, Stellantis, Tesla, GM
• SAP (must)
• Control management of customer packaging in the system, management of logistics, charges and scorecard