International company looking for talent to join our team!

American company dedicated to financing, buying, and selling used cars, with its main office

based in Dallas, Texas.

Job Description

The Team Leader BDC will work in close collaboration with the Lead Generation Manager to

ensure high-quality service is consistently delivered to potential and existing customers. This

role is responsible for overseeing lead performance, monitoring call quality, and ensuring

timely and effective follow-ups on all unsold opportunities.

Key Responsibilities

? Hire, onboard, and train new agents.

? Oversee schedules, workload, and team performance.

? Monitor calls, leads, appointments, and reports to ensure KPIs are met.

? Maintain and verify daily and weekly reports (appointments, WFH, performance).

? Follow up on digital leads (Facebook, WhatsApp, internal).

? Ensure agents meet goals in attendance, performance, and conduct.

? Provide coaching and support to team members.

? Communicate issues to the Lead Generation Manager.

? Review call quality and ensure excellent service.

? Support turnover calls and assist in closing appointments.

? Take on additional duties as needed to support team success.