VACANTE REMOTA (vivir en Guadalajara es necesario para esta vacante)

Company: NTT DATA Services

Requirements:

• Live in Guadalajara. Be a Mexican citizen or have a valid work permit
• Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)
• Full availability: The working schedule is rotational, this means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 days-off per week which are also rotational.
• Have an ADVANCED English level (this means that you are able to have FULL conversations in English and have good grammar skills)
• Looking to work in IT Environment
• 6 months of experience in Tech Support
• Knowledge of basic troubleshooting process
• Being able to take a drug test (results must be 100% negative)

We Offer:

• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures