Bolsa de trabajo mobene digital tech services de cv tiempo completo Presencial

Blog Publicar vacante

Crea un CV

Aún no hay resultados para tu búsqueda

Encontramos estas vacantes similares que podrían interesarte.

3 resultados

Ordenar por: Relevancia

Relevancia

Fecha

Hace 1 día

Senior operations manager (Call center)

$70,000 - $80,000 Mensual

Descripción del empleo About Firstsource: Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping customers stay ahead of the ...

FIRSTSOURCE SOLUTIONS ...

CDMX

Hoy

QA Lead Engineer

Sueldo no mostrado por la empresa

About the job Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In additi ...

AUTOCLAIMS SERVICIOS S...

Coyoacán, CDMX

Hace 1 día

Financial Manager (Fintech)

$85,000 - $100,000 Mensual

?? Position Objective The Financial Manager will be responsible for designing, implementing, and overseeing the fintech's financial strategy, ensuring operational sustainability and efficiency. Thi ...

EQUIPO A TU LADO

Miguel Hidalgo, CDMX

Hace 1 día

Senior operations manager (Call center)

$70,000 - $80,000 Mensual

FIRSTSOURCE SOLUTIONS MEXICO enCiudad de México

Empresa verificada

Sobre el empleo

Categoría: Atención a clientes - Call Center

Subcategoría: Call center

Educación mínima requerida: Universitario sin titulo

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Presencial

Descripción

Descripción del empleo

About Firstsource:

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping customers stay ahead of the curve through transformational solutions that reimagine business processes, delivering increased efficiency, deeper insights, and superior outcomes.

As trusted brand custodians and long-term partners to over 100 leading brands, we have a presence in the US, UK, Philippines, India, and Mexico. Our 'rightshore' delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.

Role & Responsibilities:

Act as an intermediary between the client and Firstsource, facilitating communication.
Achieve monthly performance targets.
Utilize and relay updates regarding changes in regulations, policies, and procedures.
Ensure adherence to both Federal and State Laws in all contact centre activities.
Formulate action plans to achieve departmental objectives.
Drive governance calls with stakeholders and clients
Responsible for creating a learning environment across the organization.
Meet contractual client obligations
Meet operational expectations by implementing and maintaining high CTQ standards
Meet internal / client SLAs (NPS, AHT, customer experience, efficiency, qualitative metric, etc) Top of Form
Drive Accuracy Targets, Audits, Calibration calls, Implement Robus Feedback, drive accuracy performance of Ops agents
Meet retention target for the team
Process improvement through implementation suggestions maximize the efficiency
Lesser incidents of critical ops process escalations
Build new client relationships and sustaining existing client relationships
Build strong internal stakeholder relationships
Effectively identifying training needs for all employees and sketch out the training calendar/schedules.
Liaise with cross-functional teams (EE, Ops, Hiring) and improvise training output and effectiveness
Drive RCA and CAPA sessions
To periodically conduct reviews and track performance of trainers & QA
Evaluate effectiveness of training and identify re- training needs.
Usage of strategic tools like six sigma, lean, design thinking & agile tools to always stay ahead of competition and create a niche brand for the business and client
Implement robust monitoring of internal QA and maintains an efficient performance management system
Lead project delivery teams through the adoption of PE principles, practices, tools, and techniques ensuring activity meets expected time, cost, benefit, and quality outcomes

Educational/Professional Qualifications:

Bachelor's Degree or Post Graduate Degree
Prefer certified Six Sigma Green Belt, Lean Practitioner / equivalent Quality Certifications

Required Skills:

Communication Skills
Interpersonal skills
Problem Solving skills

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20310980

Refina la ubicación de tu búsqueda

México

Ciudad de México, México

Coyoacán, Ciudad de México, México

Refina la ubicación de tu búsqueda

México

Coyoacán, Ciudad de México, México

Ciudad de México, México

Miguel Hidalgo, Ciudad de México, México