Drive retention and renewal of all assigned accounts. Ensure proactive account management, including timely delivery of contractual obligations.
Understand customer needs and provide solutions that meet those needs, increasing customer satisfaction and loyalty.
Provide expertise and support to resolve issues and improve customer experience.
Identify opportunities for cross-sell and upsell, driving revenue growth and customer expansion.
Collaborate closely with other departments such as Sales, Marketing, and Product Development to ensure alignment and effective communication.
Lead projects and initiatives aimed at improving customer engagement, retention, and satisfaction.
Collect feedback and insights to inform product development and improvement efforts.
Monitor and report on KPIs related to customer success, including churn rate, net promoter score (NPS), and customer satisfaction.
About You
You're a fit for the role if your background includes:
Bachelor's degree in business administration, marketing, or a related field.
2+ years of experience in customer success management, sales, or account management.
Strong problem-solving and analytical skills.
Experience interacting with C-level corporate executives
Account Management and contract negotiation experience
Proficient in MS Office Excel Internet Salesforce Gainsight preferred
Excellent interpersonal and communication skills, both written and verbal.
Ability to build strong relationships and establish trust with customers.
Proven track record of achieving and exceeding targets and meeting deadlines.
Proficiency in English and Spanish.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.