Be a part of Stefanini!

At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.

¡Apply Onsite Technical Support L2/L3!

Requirements:

• 1 years of experience providing technical support to Level 2 and Level 3 users.
• Offer on-site, phone, and chat support.
• Resolve complex technical issues.
• Collaborate with cross-functional teams to ensure timely solutions.
• Document and track technical problems and solutions.
• Participate in continuous improvement initiatives.
• English proficient (must)

Essential Duties and Responsibilities:

• Maintenance, detection, and troubleshooting of computer equipment, mobile devices, and applications.
• Knowledge of Windows operating systems.
• Basic knowledge of Linux and macOS.
• Proficiency in Google Suite and Office (preferably 365).
• Installation of printers/troubleshooting laser and thermal issues.
• Knowledge of Active Directory (password resets, user creation, privilege assignment, group creation and assignment).
• Understanding of networks and diagnostics in TCP/IP protocol.
• User support via ticketing system.
• Management of IT inventory and assets.

What's in for you?

• · On-site employment (Santa Fé, CDMX)
• · Training Path
• · Life insurance
• · Punctuality bonus
• · Grocery vouchers
• · Restaurant vouchers
• · Legal benefits + Profit sharing (PTU)
• · Learning and Mentoring platforms
• · Discounts at language schools
• · Gym discount