Job Description

Key responsibilities:

1. Design, manage and execute the incentive program together with sales managers and business leaders. Collaborating with various areas to ensure that programs are effective and align with strategic objectives, breaking them down by time, geographic areas, doctors, etc.

2. Creation of structures and objectives in collaboration with the marketing teams, supporting the creation of sales team structures and the definition of the quotas necessary to achieve the set objectives.

3. CRM System Management: Manage and maintain the CRM system, including monitoring users, customizing the system, resolving issues, and providing technical support.

4. Performing data analysis and preparing detailed reports on the performance of sales teams, in order to evaluate the effectiveness of incentive programs. Provide key information to management to support strategic decision making.

5. Communicate incentive programs to all levels of the sales team. Provide training and continuous support to ensure understanding and compliance with the programs, as well as the management of platforms to measure performance and support the work of the sales force.

Tasks:

1. Payment of incentives and resolution of cases or doubts.

2. Definition of contests and prizes that are part of the incentive program

3. Resolution of cases regarding the management of the Veeva CRM system.

4. Registrations, cancellations, modification of attributes of the different profiles within Veeva.

Essential requirements:

- 3 to 5 years of experience in similar roles within the pharmaceutical industry.

- Knowledge and intermediate use of Veeva and Salesforce.

- Mastery of Excel at an intermediate or advanced level.

- Management of relationships with stakeholders.

- Conversational English at an intermediate level, for close collaboration with the India-based team and resolution of technical problems in English.

- Excellent ability to prioritize tasks, process documentation and time management.

Benefits and rewards

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Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.