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Hace 1 mes
Costumer Experience Sr
$60,000 - $70,000 Mensual
Sobre el empleo
Detalles
Contratación:
TemporalHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
Experis IT is an information technology company that effectively links the most competitive talent with large companies in *Mexico, North America and Europe. Experis IT is part of Manpower Group company no. 1 in talent attraction worldwide. At Experis IT we harmoniously unite people, skills and technology under a human approach.
At Experis TI we are looking for a IT COSTUM?ER EXPERIENCE to work under a hybrid scheme in Monterrey, NL.
This role is responsible for designing an exceptional customer service to internal users experiencing IT issues and utilizing IT services, playing a vital role in fostering positive user experiences and ensuring smooth IT operations.
?
?Responsibilities
- Define, monitor and manage experience KPIs
- Design and implement a distinctive experience for internal IT service desk across the different support channels available.
- Collect and analyze user feedback to identify areas for improvement in service delivery and IT processes.
Requirements
-+3 years of experience in Costumer Experience
- Excellent communication, interpersonal, and problem-solving skills.
- Strong ability to prioritize tasks and work effectively in a fast-paced environment.
- Proficient in common IT and troubleshooting procedures.
- Familiarity with IT service management best practices (ITIL).
- Customer-centric mindset with a passion for exceeding user expectations.
- Excellent written and verbal communication skills.
- Experience with Service Now ticketing system
We offer:
100% payroll
Law benefits
Computer tools
ID: 18967260