Skills:

• Excellent English and Spanish communication skills
• Proven Customer Support experience or experience as Client Service Representative
• Ability to appreciate the customers perspective showing empathy.
• Active listening to fully engage the customer with their concerns.
• Ability to multi-task
• Computer and online navigating capability to multi-task during customer interactions with multiple systems and resources
• Understand policies and procedures and communicate them professionally to the customer.
• Acknowledging and resolving customer complaints/concerns
• Listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questions
• Resolve customers' concerns and answer customers' questions to your best ability
• Able to manage stressful situations in customer Service