Responsible for developing and implementing Service Desk operational best practices
Responsible for developing new automation processes.
Responsible for having all project documentation according to business guidelines.
Develop career plans to support agents.
Responsible for the mobility/growth of the team.
Hire, coach, and provide training to personnel to maintain high customer service standards
Develop team member agent's profiles.
Responsible for new scope or project transition and stabilization.
Inform operational Results to senior management through executive reports.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.