Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Descripción
ABOUT THE ROLE
Leading an effective CAPA management, ensure compliance with ISO 9001 requirements and contribute to the continuous improvement of the Quality Management System in all internal processes, as well as investigate and provide timely response and resolution to customer and consumer complaints.
KEY RESPONSIBILITIES
Coordinate the Quality documentation control system to ensure updated procedures of key tasks carried out by the different functional areas.
Follow-up CAPA management in Entropy for timely completion and proper documentation of effective action plans of quality incidents.
Ensure closure of follow-up activities recorded in the Quality Master Action Plan (Q-MAP)
Facilitate the progress of consumer and customer complaints through accurate traceability, investigation, documentation and timely closure of each complaint.
Collaborate with Manufacturing, Maintenance, Procurement, Planning, GSARA, RD&E and Quality Engineering teams to support complaints or GEN23 related activities.
Validate proper update of controlled chemical substances records to ensure regulatory compliance.
Perform quarterly reviews of Quality Risk and Opportunity Matrix with functional areas.
Support of additional external audits requirements (Costco, Disney, COFEPRIS, Kosher) as requested.
REQUIRED EXPERIENCE YOU'LL BRING
BS in Engineering, Chemical or appropriate field
Strong problem-solving and analytical skills
Familiar with and experienced in Quality Management System, ISO 9001 and Good Manufacturing Practices (GMP)
Solid knowledge of CAPA Management
Effective communication skills, both written and verbal
Highly organized and detail oriented with strong follow-up skills to manage large volumes of documentation.
Computer skills including Microsoft Word, Excel, SAP, Entropy and Sharepoint
English: intermediate to advanced.
PREFERRED EXPERIENCES AND SKILLS
Ability to understand priorities
Quality system auditing experience: ISO 9001:2015 and Good Manufacturing Practices (GMP)
Experience in application of quality tools (Ishikawa, 5W2H, 8D)
ISO 9001 Internal Auditor certification would be a plus
JOB REQUIREMENTS
Full Part
5 days – Monday to Friday
Remote work available once a week for eligible employees