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Hace 3 días
Technical Website Support Specialist
Si el reclutador te contacta podrás conocer el sueldo
Juniper Data Center en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Educación mínima requerida: Universitario sin titulo
Beneficios
- Prestaciones superiores a las de la ley
- Seguro de vida
- Plan de crecimiento personal y laboral
Descripción
Essential Duties and Responsibilities
- Provide first level technical support for customer software applications, including proprietary software, email and website support.
- Sign into the phone queue and take calls, emails or web-chat sessions as assigned and respond to customer requests in a timely and accurate manner.
- Manage (triage) incoming requests from both internal and external parties.
- Effectively troubleshoot requests that are unclear or do not include enough details.
- Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work.
- Initiate, update, track and close tickets through work order system within standard timelines.
- Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures.
- Recognize, document and alert the supervisor of trends in customer calls and issues.
- Escalate complex issues to appropriate staff.
- Recommend process improvements.
- Perform additional responsibilities as assigned.
Qualifications
Education and Experience:
- Minimum of high school diploma.
- Minimum of 2 years computer and software service experience in a fast-paced business environment.
- Minimum of 1 years supporting customer applications via phone in technical help desk environment.
- Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.).
- Experience with HTML, CSS, and JavaScript.
- Demonstrated ability to work inter-departmentally to accomplish objectives.
- Ability to understand customer problems and know when to ask clarifying questions.
- Ability to identify analyze and solve complex problems related to LeadVenture applications.
- Ability to describe technical information in a way that a nontechnical person can understand.
- Strong writing skills in preparing instructions, email responses.
- Fluent English
Desired Experience:
- Associates degree or some college experience in a technical area.
- High capacity to learn and adapt to changing technologies and service requirements.
- Basic understanding of DNS records and domain names.
- Basic understanding of Windows folder and registry structure.
- Bilingual would be helpful.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20289678