Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Descripción
Description
Position at VIPRE Security Group
Collection Specialist
Guadalajara, MX
We are looking for two strong Accounts Receivable candidates that must have a proven track record in collections and cash applications in a multi-currency and complex business structure. The ideal candidate must be able to demonstrate effective communication, collaboration, problem-solving skills and be process oriented.
Key Responsibilities:
Maintain Aging Report for multiple business units
Monitor customer accounts to ensure all action items are completed i.e., suspensions, terminations, collections etc.
Dispute resolution, billing adjustments and interaction with the sales team to resolve issues
Process and post payments to customer accounts including cash, checks, wires, bank transfers and credit card transactions
Respond to customer billing questions, customer disputes and escalate to supervisor or manager as needed
Assist in the mailing of the invoices to customers and processing all administrative materials as required
Quality assurance of monthly invoices generated from various billing platforms
Maintain Accounts Receivable policies, procedures, and controls
Assist in Collection of Accounts Receivable
Monitor and manage unapplied cash
Assists with related special projects, as required
Job or Project Requirements and Experience:
3-5 years of experience in Collections
Proficiency with Excel, MS Office, and data management skills
Experience with Oracle Financials and Advanced Collections software is desired
Experience in posting and applying cash receipts and credit cards
Excellent customer service and critical thinking skills
Must have strong analytical and be able to multi-task
Strong organizational, verbal, and written communication skills, mindfulness and strong consistent performer, desire to learn.
Ability to work through issues with customers, employees, and colleagues in a calm, proficient and effective manner
Ability to work in a demanding environment at a company growing in revenue