We are the ZKW Group – the specialist for innovative, premium lighting systems and electronics. As systems supplier, we are one of the world's leading strategic partners to the automotive industry. The workforce of the ZKW Group are the heart of our company, beating together across all of our locations. Our staff is made up of professionals with extensive expertise who enjoy what they do and understand what's most important in the lighting technology of the future. In order to continue growing we are looking for committed and qualified colleagues who can bring enthusiasm as a focus for that is important. We light the way for the future.

MAIN GOAL

In this challenging position you will be responsible to ensuring customer support on all quality relevant issues from the start of series production to the end of a product's spare parts obligation. Tasks in the development phase according to WBS as Q-team member in the industrialization process.

RESPONSIBILITIES

• Creation and release of Q-relevant production documents.
• Attendance at FMEA-activities within early stage 
• Support of creation and forwarding of the initial sampling documents to the customer.
• Acceptance and maintenance of the customer parts history.
• Execution of resident activities or interface to external resident.
• Handling of complaints - coordination with customer about immediate measures
• Transmission of 8D reports to the customer (customer portals, ...)
• Fault isolation - transfer and matching of the problem-solving process for each fault pattern to the production area (MA), PQP (supplier) or PQD (core team).
•  Maintenance and transmission of the customer parts history (from 6M-SOP).
• Matching of design characteristics during series production (e.g.: aspect defects, coordination with customers ...)
• Creation/update and release of changes to production documents (test instructions, supplementary sheets, ...)
• Creation and forwarding of the change - sampling documents to the customer (according to PPAP or PPF) 

QUALIFICATIONS

• Experience in GM and BMW customer.
• Experience in automotive industry.
• Knowledge of Problem-solving techniques
• Advance knowledge of Core Tools
• Advance knowledge of IATF 16949

WE OFFER

• Join an important and growing international company.
• Benefits superior of the law.
• Competitive salary.
• Employment stability.