We are looking for a Customer Service Representative, we are a manufacturing company dedicated to produce harness

This position is primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs, as well as establish and maintain an excellent working relationship with customers and co-workers.

Essensial Duties:

• Promptly process customer orders.
• Respond to customer inquiries.
• Expedite customer orders based on requirements.
• Follow progress of orders through the plant in accordance with production schedules.
• Anticipate delivery challenges and take appropriate correction action.
• As required, contact Shipping and/or Production Supervisor in connection with special handling, availability of material, shortages and vendor delivery promises.
• Provide necessary follow-up with the customer and initiate correspondence.
• Assist in resolving pricing / invoicing questions and complaints.
• Analyze individual solutions and take appropriate action to insure the customer needs are met.
• Access, update and maintain records for individual customer accounts.
• Assist with the development and implementation of goals and plans of action consistent with management directives.

Requirements:

• Excellent english oral and written communication skills.
• Outstanding organizational skills.
• Ability to clearly present concepts to customers.
• Must be self directed and highly motivated
• Ability to multi-task in a fast paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.

Benefits:

• Monday - Friday
• Food coupons
• Saving Funds.
• Medical Insurance
• Life Insurance