NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Job Description:

· Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals

· Answers the help desk line and responds to users' requests regarding computer systems.

· Acknowledges receipt of all user requests within defined service levels.

· Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.

· Maintains user information and documentation.

· Participates in ensuring that client requests via the ticketing system are managed to closure.

· Delivers results in support of achieving the organization's Service Level Agreements.

· Prioritizes work based on time and complexity requirements.

· Exercises sensitivity to due process and proper pacing.

· Routes clients when appropriate to proper support queues.

· May identify opportunities for process improvements that contribute to the achievement of business metric goals.

· Solves problems consistently and completely with minimum supervision.

· Partners with employees to obtain resolution to complex technical issues.

· Performs quality audits.

Qualifications:

· Typically requires 1-2 years relevant experience.

· High School Diploma or equivalent.

· Strong telephone etiquette skills

·Ability to develop business relationships and communicate effectively with the user community.

· Basic trouble shooting skills.

· Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.

· May require industry / internal certifications to applicable role.

· Applies knowledge of client service techniques as required to address problems with PC based tools and products.

· Ability to perform general office requirements.

· Must be able to perform essential responsibilities with or without reasonable accommodations.