Your mission: Support. Solve. Elevate.

Are you passionate about technology and obsessed with helping people solve complex problems? Do you thrive in dynamic environments where no two days are the same? If you're bilingual (Spanish-English) and ready to take your tech skills to the next level—we're looking for you.

?? What You'll Do

As a Technical Support Specialist, you'll be the first point of contact for our customers and partners—delivering smart, fast, and human-centered solutions to keep their systems running smoothly. You'll handle technical inquiries across multiple platforms (email, phone, chat), collaborate with cross-functional teams, and turn challenges into opportunities.

?? Your day-to-day includes:

• Solving real technical issues in automation, control systems, robotics, motion, and more.
• Guiding customers through product questions, installations, and troubleshooting.
• Documenting cases and follow-ups in CRM platforms.
• Participating in after-hours emergency support rotation (you're the calm in the storm).
• Collaborating on internal projects to improve tools, processes, and training.
• Constant learning through hands-on experience and formal training.

?? What You Bring

• Bachelor's degree in Engineering (Electrical, Mechanical, Mechatronics or related field).
• 0–3 years of experience in technical support or related customer-facing technical roles.
• Bilingual: Spanish + English is required. French is a plus!
• Familiarity with automation products: PLCs, SCADA, HMI, sensors, motion systems, robotics.
• A natural problem solver with strong communication skills and a collaborative mindset.
• Self-starter attitude. You take initiative, stay organized, and enjoy winning as a team.

?? Why You'll Love It Here

• You'll work with cutting-edge tech and real-world challenges.
• Your voice matters—we listen, we learn, and we grow together.
• Remote-friendly culture with optional onsite activities.
• A role where you're not just answering calls—you're building trust and long-term solutions.

?

?? Other Details

• No travel required
• Standard office hours with scheduled support rotations
• Quiet, focused work environment (headphones welcome ??)
• Hands-on access to testing tools and technical simulation setups