This position will support all global and regional business groups in their use of Microsoft 365 and other end-user services. This role provides ongoing support to ensure services are delivered in line with customer expectations and business needs in the future.

JOB RESPONSIBILITIES

Strategy & Demand Management

• Supporting the Microsoft 365 Global Product Owners, drive the vision, strategy, and roadmap for the Microsoft 365 products in coordination with regional worldwide stakeholders.
• Align Microsoft 365 products with the overall IT enterprise architecture vision and goals within the region.
• Work as part of the global product owner team for Microsoft 365 on all phases of the product life-cycle management, from evaluating the preview to rolling it out to the users worldwide.
• Provide input on key decisions on priorities and design, and work to ensure that all stakeholders are aligned.
• Develop a thorough understanding of the Microsoft 365 suite of applications and their capabilities, and stay abreast of product evolution
• Identify appropriate regional/Op-Co stakeholders to be engaged at the appropriate time.
• Understand both the engineering and business side of Microsoft 365.
• Serve as product spokesperson at meetings and events involving internal company stakeholders.
• Communicate and track the business value of the Microsoft 365 tools to the stakeholders.

Capability Deliveries

• As needed for initiatives within this scope, lead Daily Scrums, Sprint Planning Meetings, Sprint Reviews and Retrospectives, and oversee project activities throughout all phases of SDLC
• Contribute to the development of job aids and training courses
• Gather, analyze, and, when appropriate, contribute or start to design the reengineering of business processes.
• Lead and manage project vendors to ensure timely deliverables.
• Leads in producing end-user training materials and marketing communications regarding the product.

Support & Operations

• Subject Matter Expert (SME) regarding the solutions and products offered through the Microsoft 365 platform.
• Participate as a key member of the backlog refinement process for multiple products or an entire product category program.
• Assist in prioritizing and managing the product release backlog, creating a release plan that is shared with the regional stakeholders.
• Communicate and maintain the product vision with the other regional stakeholders involved in the process.
• Assist in managing the grooming process for a product release.
• Obtain legal and Information Security requirements.