Role: Service Desk

Location: Onsite - Guadalajara

Key Skills: Citrix, ServiceNow and VPN

Fulltime Permanent and Remote Position with HCLTech

What you will do:

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or videocall for customer's end users Classify Service Calls according to the specified options.

Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.

Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.

Skills Requirement:

• 2-3 years of experience in similar role
• Willing to rotate shifts 24/7
• High school certificate
• Customer-focused
• Time availability is required.
• Thorough knowledge of troubleshooting remote access issues
• Excellent communication skills, (active listening skills)
• Able to articulate and speak with clear voice
• Must have empathy with end users
• Good writing techniques (English)
• Good phone techniques (English)
• Experience with: Citrix, ServiceNow, Active Directory and connections to VPNs environments.

We offer:

• Direct Hiring, 100% payroll schema
• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
• Convenient office locations
• Great work environment
• Flexible dress code
• Multicultural environment
• Share your CV in English.
• Education Benefits

If you´re interested please send your English resume to