Carolina Logistics is a prominent American freight forwarder with 14 years of expertise in the international market. Headquartered in South Carolina, we offer comprehensive logistics solutions, seamlessly combining air, land, and ocean transportation services. Our commitment to excellence extends to providing smart logistics solutions that enhance supply chain efficiency, all while offering exceptional customer service to our clients. We take pride in delivering our services to clients across the globe, connecting businesses worldwide with seamless, reliable, and efficient logistics solutions.

Responsibilities:

• Manage and oversee the CRM system, ensuring accuracy, integrity and security of data.
• Customize the CRM platform to meet organizational requirements. 
• Create and manage user accounts, roles and profiles.
• Import, cleanse and maintain customer data within the CRM system.
• Monitor data quality and implement data hygiene best practices.
• Provide training and support to CRM users. Troubleshoot user problems, resolve issues and provide solutions.
• Generate and analyze reports to provide insights on customer behaviors and trends. Develop and maintain dashboards for key performance indicators (KPIs).
• Collaborate with cross-functional teams to understand business requirements. Work with sales, marketing and customer support teams to optimize CRM usage.

Requirements

• Bachelor's degree or Engineering in Information Technology. Systems Engineering, Computer Engineering, Business Administration, Marketing or similar. 
• Minimum 2-4 years of verifiable experience as a CRM supervisor or similar position Strong working knowledge of CRM (e.g. Bitrix, Salesforce, Microsoft Dynamics, HubSp) (required).
• Ability to express complex ideas clearly and persuasively.
• Strong interpersonal skills to interact effectively with customers, colleagues and stakeholders.
• Conversational English

Conditions

• Competitive base salary
• Benefits of law + bonuses
• Schedule from 7:50 hrs to 17:00 hrs.
• Location: Av Reforma, Ciudad de México