The Audit Support Supervisor's primary focus is to manage the support of carrier invoice audit resolution. This role is responsible for managing audit/partner audit associates that execute various audit and administrative tasks needed to complete the carrier invoice audit process.
Duties and responsibilities:
View and maintain select queues to ensure that invoices are being completed in an accurate and timely manner
Communicate with carriers and customers via phone or e-mail to resolve invoice related issues, including but not limited to shipment billing, customer notification and proactive audit
Uses research skills to troubleshoot customer invoice problems early and mitigate risk by proactively acting, sometimes with limited information or direction
Provide training, direction and problem resolution associated with invoicing and disputes
Establish and maintain carrier, customer and internal cross departmental relationships
Communicates with leadership on team success, opportunities and provides guidance to management to continuously develop more efficient processes
Manage team HR related tasks (timecards, PTO, reviews, disciplinary actions etc.)
Other duties may be assigned as needed.
Qualifications:
High school diploma or equivalent required
Resumes must be submitted in English
Bi-lingual English/Spanish
LTL logistics experience required
Previous Billing, Audit or Customer Service experience required
Previous managerial experience required
Must be detail-oriented
Must have excellent communication skills, written and verbal
Knowledge of database software; internet software; TMS and Microsoft Office Suite
Ability to calculate figures and amounts such as proportions, percentages, area, volume and density
Ability to deal with problems involving several concrete variables in standardized situations
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.