Collections Analyst 3

Description -

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Uses financial statements to independently determine the financial condition of customers and decides credit limit recommendations for medium monetary value customers.
• Manages accounts of customers with medium credit limits independently.
• Resolves credit issues independently.
• Presents credit recommendations to management.
• Negotiates down payments with customers of and HP sales staff to allow customer to purchase above their credit limit.
• Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
• Recognizes trends for non- payment and resolves the issues by engaging internal partners at all levels.
• Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
• Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
• May train new team members.

Education and Experience Required:

• First level university degree with a focus in business or economics.
• Typically 4-6 years of experience in credit internally or in banking; or in collection.

Knowledge and Skills:

• Strong written and verbal communication, negotiation, and conflict resolution skills.
• Developed accounting knowledge.
• Solid problem solving skills.
• Good computer skills.
• Developed prioritization skills.
• Solid understanding of risk mitigation tools.
• Basic relationship building skills.
• Basic influence skills.
• Basic project management skills.
• Basic leadership skills.
• Advanced understanding of collection processes, financial principles and channel partners.
• Advanced understanding of HP's dispute management process.
• Strong understanding of collection processes and financial concepts.
• Strong understanding of customer's internal payment processes.
• Strong influence skills.

Job -
Finance

Schedule -
Full time

Shift -
No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement