Position: ABL Capgemini Support Engineer L2

Location: Mexico City

Work Modality: On site

Industry - Sector: Telecommunication

What you'll do?

• Provide advanced technical support to customers and users on products and services
• Resolve complex issues related to the configuration, implementation, and operation of products and services
• Analyze and diagnose complex problems
• Develop and implement effective solutions to resolve issues and improve the customer experience
• Work closely with the Tier 1 and Tier 3 support team to ensure efficient and effective problem resolution
• Collaborate with other departments, such as development and operations
• Document solutions and procedures for future reference
• Contribute to the knowledge base to improve the efficiency and effectiveness of technical support

What you'll bring:

• Experience in technical support
• Advanced English
• Service Now
• ITIL

Soft skills:

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

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