General Manager

City: La Ventana, Baja California Sur

Reports to: Hospitality Director

With us you can

• Be independent, creative and free to innovate
• Get premium compensation for the right skills
• Build your dream team
• Embrace agility, forget about micromanagement and old-school hierarchies

What will you do

• Operational Management:
• Oversee the day-to-day operations of the hospitality establishment.
• Ensure efficient operations for front desk, housekeeping, maintenance, and other guest services.
• Implement effective operational procedures, processes, and standards in conjunction with department heads.
• Ensure the on-site restaurant, operated by a third party, complies with all agreed service, quality, and brand standards.

Guest Experience:

• Ensure that all guests receive top-notch service during their stay.
• Handle guest concerns and complaints, ensuring issues are resolved swiftly and guests are satisfied.
• Analyze guest feedback to recommend and implement strategies for continuous improvement.

Team Leadership and Development:

• Recruit, train, mentor, and supervise staff members, ensuring a high standard of service.
• Schedule staff shifts, oversee payroll, and manage any staffing concerns or issues.
• Conduct regular performance evaluations, provide feedback, and support ongoing professional development for staff.

Financial Management:

• Oversee budgeting, financial planning, and cost management in alignment with company objectives.
• Identify areas for cost reductions or operational improvements.

Vendor and Inventory Management:

• Negotiate and liaise with suppliers, vendors, and external contractors.
• Oversee inventory management and ensure optimal stock levels.

Marketing and Branding:

• Collaborate with the marketing team to drive occupancy rates, promotional campaigns, and brand initiatives.
• Stay updated with industry trends and competitors.

Owner Management and HOA Oversight:

• Ensure all fractional ownership rules and usage calendars are followed correctly.
• Supervise that owners fulfill their financial responsibilities, including monthly quotas and fees.
• Oversee the performance and alignment of the HOA Manager with operational and ownership standards.

Our team is missing someone who has

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience in the hospitality industry, with three years in a managerial role.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent interpersonal and communication skills.
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with hotel reservation systems and other related tech tools such as Opera,
• Guesty or Cloudbeds.
• Strong analytical skills and data-driven decision-making abilities
• Exceptional communication and interpersonal skills
• A collaborative mindset and a knack for innovative thinking
• Advanced conversational English communication skills
• Ability to work well under pressure, juggle and prioritize multiple projects and adjust work accordingly, often against tight deadlines
• An analytical and data-driven decision making mentality
• Experience with or strong excitement for a startup environment
• Proven track record of leading, managing, and developing high-performing teams
• An ultimate team player with strong written and verbal communication skills
• Out-of-the-box thinker who will find creative ways to hit growth targets
• A self driven person with a belief that no one or nothing gets left undone or behind
• A team builder, mentor and coach. You believe in creating diverse and inclusive teams and understand that coaching and feedback is a necessary tool for business and individual growth

Technical Skills

• Property Management Systems: Familiarity with leading PMS platforms, integrating their data with other tools for a cohesive strategy. Example: Guesty, Cloudbeds, Opera, Hostfully or similar.
• CRM Platforms: Experience with Customer Relationship Management software to understand and predict guest behavior and preferences.
• Channel Management Tools: Expertise in managing various distribution channels, from OTAs to direct bookings, ensuring price parity and maximum visibility.

What will be a plus?

• Proficiency in popular Revenue Management Systems, understanding how to leverage them to optimize pricing and occupancy.
• Hands-on experience with data analytics tools such as Excel, Data Studio, Tableau, or
• Google Analytics to draw insights from large datasets.
• Experience with platforms that offer insights into competitor rates, occupancy, and strategies, such as STR or RateGain.
• A strong professional network in the hospitality industry can be an asset for market insights and collaboration opportunities.

Benefits

• Competitive salary
• Housing in the resort
• Service car
• Benefits above those required by law
• Private major medical insurance
• Flexible vacations
• Annual credits for stays at our properties
• Engaging work environment with a driven team.