About Us

We are proud to partner with one of Intugo's business clients, a leading provider of online legal information including state laws, case law, legal articles, DIY legal services, and online marketing for law firms. They are currently looking for a People Manager to lead a team of Digital Renewal Specialists focused on client retention and revenue growth.

Key Responsibilities

• Leadership & Development: Mentor, coach, and develop a high-performing team of customer-facing Renewal Specialists.
• Performance Management: Set performance targets, conduct regular evaluations, and provide constructive feedback to ensure team success.
• Renewal Strategy: Drive the team toward achieving renewal quotas and maintaining high client retention rates.
• Process Improvement: Create and implement account management strategies that optimize client satisfaction and operational efficiency.
• Cross-Functional Collaboration: Work closely with Field Consultants and other departments to align efforts and achieve company goals.
• Client Support & Problem Solving: Guide the team in resolving complex client issues with strategic thinking and empathy.
• Analytics & Reporting: Oversee the delivery of data-driven insights, client updates, and internal reports.

Profile

• Strong customer service and active listening skills
• Excellent spoken and written English communication
• Calm, positive, and professional demeanor under pressure
• Experience in telephone-based customer support
• Flexible and adaptable in a fast-paced environment
• Basic understanding of HTML (reading/recognition only)
• Familiarity with Facebook Business tools
• Proficient in Microsoft Office Suite
• Strong organizational and leadership capabilities

We Offer

• Competitive salary
• Full law benefits + additional perks
• Monday to Friday schedule
• Modern, comfortable office in Zapopan, near Plaza del Sol