Hace 2 días
Account manager
Si el reclutador te contacta podrás conocer el sueldo
CMS en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Técnico
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
About the Company
Centris is a leading customer service company with a proven track record of excellence in the market. We offer a collaborative work environment and opportunities for professional growth to our employees.
Location:
Aguascalientes, Aguascalientes.
?Job Requirements
- Minimum technical education
- Advanced English proficiency
- Proficiency in Microsoft Office
- Previous call center experience (desirable)
- Strategic and analytical thinking
- Problem-solving skills
- Self-motivation
Job Responsibilities
- Maintain constant communication with the campaign client to create strategies and analyses.
- Generate trends and improvement strategies for operational action plans.
- Foster the development of team members (Supervisors, QA, and Coaches).
- Track metrics through Analytics.
- Prepare reports to enable Supervisors and QA to identify areas for improvement and create action plans.
- Provide individual coaching to assigned team members on improvement strategies, identify areas for opportunity, and develop corrective action plans.
- Act as a liaison between Human Resources and staff to resolve agent inquiries or plan terminations.
- Analyze the Performance Evaluation Report (PER) of agents and assigned personnel.
Benefits
- Competitive salary and benefits
- Opportunities for growth and professional development
- Collaborative work environment
- Ongoing training opportunities
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19303783
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