Field Service Technician - INTRAVIS

Locations: Mexico City | Monterrey | Tijuana

Join a global leader in industrial inspection systems!

Your Mission

As a Field Service Technician, you'll play a vital role in the installation, commissioning, and technical support of advanced inspection systems across Mexico and the United States. You'll ensure customers receive expert, friendly, and reliable service throughout the system lifecycle.

Key Responsibilities

• Plan and coordinate international service tasks with the Service and Support Director.
• Perform mechanical and electrical installations of systems in Mexico and the U.S.
• Conduct system repairs, improvements, and modifications.
• Provide remote and on-site maintenance services.
• Handle customer service communication, including emails and phone support.
• Manage repair orders and documentation in the ERP system.
• Train users in Spanish and English.
• Follow up on customer suggestions and generate reports with recommendations.
• Maintain tracking of delivered systems (travel logs, repairs, visits, calibrations).
• Test system applications and support system assembly when needed.

Important Notes

• Field work represents approximately 75% of total working hours.
• Must have availability to travel frequently within Mexico and to the U.S.
• A personal credit card is required for travel expenses (fully reimbursed).
• A valid U.S. VISA and passport are mandatory for this position.

Ideal Candidate Profile

• Degree or technical background in electronics, mechatronics, or similar fields.
• Native Spanish speaker with advanced English skills (written and spoken).
• Valid driver's license.
• Strong customer service orientation and ability to work independently.
• Organized, detail-oriented, adaptable, and eager to learn.
• Comfortable traveling frequently and solving hands-on technical issues.

What We Offer

• $40,000 MXN monthly gross salary, negotiable based on experience.
• Full legal benefits (as per Mexican law).
• 100% travel expense coverage.
• Car allowance.
• Company-provided mobile phone.
• The opportunity to join a high-tech, international company and grow your career.

Ready to Take Off?

Apply today and become part of a mission-driven, innovation-led company with a global impact.