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Hace 1 día
Customer Care Representative - chat
$17,000 - $17,800 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
Desde casaDescripción
At Percepta, we bring first-class service across each market we support. As a Bilingual Customer Service Representative (English/Spanish) working remote in Mexico City, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Digital Communication Specialist (FDCS) must possess the skills to answer inbound chats, emails, social media, and/or correspondence from customers and properly address inquiries.
During a Typical Day, You'll
· Ability to maneuver effortlessly through various digital communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information including:
o Accurately respond to customer inquiries through instant messaging software
o Utilize available resources to respond to customer inquiries
· Corresponds with customers via mail, if working the Correspondence contact stream as needed.
· Outbound phone calls to customers and dealerships on occasion.
· Researches and determines appropriate actions based on policies, procedures, dealer/region feedback and job aids.
· Responsible for meeting all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
· Takes personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments.
· Remains knowledgeable and current with all policies, procedures, processes, and changes. Continuously improves customer handling skills, process knowledge, and company and product information.
· Actively participates in team meetings, shares knowledge and recommendations with supervisor and team members. Participates in coaching and training opportunities, retaining and applying learning.
· Adhere to and support all Percepta and Client ISO, Quality Systems and Q1 and initiatives.
· Complete additional tasks / projects as needed.
· Maintain professional working relationships.
What You Bring to the Role
High School Diploma required. Associates degree or 2 + years college coursework completed preferred
· 1-2 years' customer service experience, preferably in a contact center operations environment.
· Additional experience in customer sales, customer service, or digital communications is a plus.
· Excellent written communication skills
· Ability to communicate clearly and correctly, both in writing and on the phone, and respond effectively to follow-up questions
· Dynamic and engaging written communication style
· Excellent interpersonal and business communications - verbal and written
· Excellent customer service ability; use questioning skills to easily explore customer needs and concerns
· Strong problem solving, troubleshooting experience.
What You Can Expect
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
ID: 19610678